Terms of Service

These Terms of Service (“Terms”) form a binding agreement between you and Artiroom (“Artiroom,” “we,” “us,” or “our”), an AI creative studio operated from Colombia and available at artiroom.com. By accessing or using the service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy and Refund Policy. If you do not agree, do not use Artiroom.

You must be at least 18 years old, or the age of majority in your jurisdiction, to use Artiroom. Authentication and account management are handled by our identity provider, Clerk. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us promptly at support@artiroom.com if you suspect unauthorized use.

Artiroom provides AI-powered tools to generate and edit images, animations, and multi-scene videos, including character-consistency (Visual DNA) and brand-identity (Brand DNA) features, an AI talents library, and real-estate tools such as property flyers and tour videos. The service relies on third-party AI models, and outputs are generated probabilistically. We do not guarantee that any particular output will be accurate, unique, error-free, or fit for a specific purpose.

Artiroom uses a credit-based model. Our paid plans are the one-time Starter pack and the Creator, Studio, and Agency subscriptions, billed monthly or annually (each a “Paid Plan”). Purchases are sold by Polar Software, Inc. (3500 South DuPont Highway, Dover, Delaware 19901, USA), our authorized reseller and merchant of record. Polar processes your payment, issues invoices and receipts, and collects and remits applicable sales tax or VAT; your purchase is also subject to the Polar Buyer Terms. Artiroom remains responsible for the service and for product support.

• Actions consume credits. For example, a standalone image or image edit in the web app costs 1 credit (an image edit through the Claude connector costs 0.5 credits), an Animation Studio scene image or scene edit costs 0.5 credits, a 5-second video clip costs 1.5 credits (up to 4.5 credits for a 15-second clip; the Premium video model, when available on subscriptions, costs 7.5 credits per 5 seconds; for either model, reference video attached to a scene adds to the cost), and composing a final film costs 3 credits. Where the app shows a credit cost before you start an action, that is the amount charged. We may change credit costs for future actions.
• Credits are reserved before a job runs and are automatically refunded to your balance if a generation fails.
• Subscription credits are granted at the start of each billing period (a full year’s allotment on annual plans) and reset when the subscription renews, so unused subscription credits do not roll over. Credits from Starter packs and bonus credits are not reset at renewal and carry over until used, including when you change plans.
• Your first purchase on an account, whether a Starter pack or a subscription, adds a one-time welcome bonus of 20 bonus credits. It is granted once per account, not at renewals or later purchases.
• The Free plan includes 10 credits, granted once, and one scene video in total, of up to 5 seconds at 480p, to preview in the app. Downloads, 1080p HD video, and finished films require a Paid Plan. On a Paid Plan, scene videos are delivered in 1080p HD, and your finished film exports in 1080p HD. On browsers that can’t encode 1080p, or when every clip is standard definition, the film exports in 720p.
• Subscriptions renew automatically at the end of each monthly or annual billing period, and you will be charged for each new period until you cancel.
• You can cancel at any time from Settings → Subscription & Billing, which opens Polar’s billing portal, or by emailing support@artiroom.com. Cancellation stops future renewals and takes effect at the end of the current billing period; you keep paid features and remaining credits until then.

Refunds are governed by our Refund Policy, including a 14-day money-back guarantee on eligible first-time purchases.

You agree not to use Artiroom to:

• create content that is unlawful, infringing, defamatory, hateful, or sexually explicit involving minors;
• generate deceptive deepfakes, impersonate real people without consent, or produce content intended to mislead, defraud, or harass;
• violate the intellectual property, privacy, or publicity rights of others, including by uploading reference images you do not have the right to use;
• attempt to reverse engineer, scrape, overload, or circumvent the service, its rate limits, or its security; or
• resell or sublicense access to the service itself.

We may suspend or terminate accounts that violate these rules, with or without notice.

Your Inputs

You keep ownership of everything you upload or enter into Artiroom, including prompts, scripts and story text, photos, reference images, reference video and audio, and brand materials (“Inputs”). You grant us a limited, non-exclusive, worldwide, royalty-free licence to host, store, copy, process, transmit, and display your Inputs and Outputs only to provide the service to you, which means:

• generating and delivering your Outputs, including by sending Inputs to the providers that power the feature you use (Section 7), and checking that generations and notifications are delivered correctly;
• running automated quality and safety checks on your generations (for example, checking that a generated image matches your reference) and keeping a record of the results;
• keeping the service and its users secure, preventing abuse, and enforcing these Terms;
• providing support you ask for and troubleshooting problems with your account or your generations; and
• complying with the law.

Within Artiroom, only authorized personnel may access your Inputs and Outputs, and only for these purposes. We do not use your Inputs or Outputs to train or fine-tune any AI model, and we do not build datasets from them. Unless you give us written permission (an email is enough), we do not use them for internal testing or evaluation beyond the automated checks described above, and we do not use them in our marketing, advertising, or showcases. We may compile aggregated statistics about how the service performs (such as generation volumes, failure rates, and quality-check pass rates) that do not include your Inputs or Outputs, and use them to run, tune, and plan the service, including calibrating our automated checks.

The AI providers that generate Outputs from your Inputs are Google (Gemini API) and Atlas Cloud, which runs ByteDance’s Seedance model through BytePlus. Under Google’s terms for its paid API, Google does not use this content to improve its products; Atlas Cloud states that it does not use customer content to train or develop the models it hosts; and BytePlus states that it does not use customer data for model training without its customer’s authorization. Our Privacy Policy lists every provider, what it receives, and how long it keeps it.

Your Outputs

The images, animations, and videos generated for you are “Outputs.” Every Paid Plan (Section 4) carries the same rights in Outputs; higher tiers add credits, features, and service, not additional rights.

• Outputs created on a Paid Plan. Subject to these Terms and payment of the applicable fees, we assign to you all of our rights in the Outputs you create while your account is on a Paid Plan, and you may use them for any lawful personal or commercial purpose, including client work, advertising, and products you sell. This assignment is permanent: it continues if you cancel, downgrade, or close your account. Outputs you created on a Paid Plan stay in your account after you cancel and remain available to download for as long as your account is open.
• Outputs created on the Free plan. We grant you a non-exclusive, non-transferable licence to use them for personal, non-commercial purposes and to evaluate Artiroom. Commercial use requires a Paid Plan and covers Outputs you create after you upgrade. Outputs created on the Free plan before October 3, 2026 remain subject to the terms that applied when you created them.

Because Outputs are generated by AI, similar outputs may be produced for other users, and the rights assigned to you do not extend to other users’ outputs. AI-generated outputs may not be eligible for copyright protection in every jurisdiction, and we do not guarantee that any Output is protectable or free of third-party rights. You are solely responsible for your Inputs and for how you use your Outputs. If you upload reference video or audio, you represent that you hold the rights to it and the consent of any person depicted or whose voice is included, and that you will not use it to impersonate anyone or to reproduce copyrighted music without a licence. Generations that violate our providers’ content policies are rejected and refunded.

Artiroom relies on third-party providers, including Polar (payments, as merchant of record), Clerk (authentication), Supabase (database), Cloudflare (media storage and bot protection), Vercel (hosting), Sentry (error monitoring), and the AI providers Google (Gemini), Atlas Cloud (which runs ByteDance’s Seedance video model through BytePlus), and fal.ai (video upscaling). Generations must also comply with our AI providers’ content policies, and purchases are subject to Polar’s Buyer Terms. We are not responsible for the availability or performance of third-party services. Our Privacy Policy describes what each provider receives.

The service is provided “as is” and “as available,” without warranties of any kind to the maximum extent permitted by applicable law. To the fullest extent permitted by law, Artiroom will not be liable for indirect, incidental, or consequential damages, and our total liability for any claim relating to the service will not exceed the amount you paid us in the three months preceding the event giving rise to the claim. Nothing in these Terms limits rights you have as a consumer under mandatory Colombian law (Ley 1480) or other applicable consumer-protection laws.

You may stop using Artiroom and delete your account at any time. We may suspend or terminate your access if you breach these Terms or if required to protect the service or other users. Provisions that by their nature should survive termination — including your ownership of your Inputs, the rights in Outputs assigned or licensed to you, the limits on how we use your content in Section 6, disclaimers, and limitations of liability — will survive.

These Terms are governed by the laws of the Republic of Colombia, without regard to conflict-of-laws principles. Disputes will be subject to the competent courts of Colombia, except where mandatory consumer-protection law grants you the right to bring a claim in your place of residence.

We may update these Terms from time to time. Material changes will be reflected by updating the “Last updated” date above and, where appropriate, by additional notice. Your continued use of Artiroom after changes take effect constitutes acceptance. Questions about these Terms can be sent to legal@artiroom.com.